Privacy Policy
PRIVACY POLICY
Flow Masters Plumbing, Inc.
Effective Date: June 17, 2026
Last Updated: June 17, 2026
Flow Masters Plumbing, Inc. (“Flow Masters Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at flowmastersplumbing.com (the “Site”), contact us, request service, or otherwise interact with us.
1. Information We Collect
Information You Provide Directly
When you contact us through our website, call our office, request service, submit a form, schedule an appointment, or otherwise communicate with us, we may collect:
- Name
- Phone number
- Email address
- Service address
- Billing address
- Information about your plumbing, drain, sewer, boiler, radiant heating, water heater, HVAC, or other service needs
- Any additional information you voluntarily provide
Information Collected Automatically
When you visit our Site, certain information may be collected automatically through cookies, analytics tools, and similar technologies, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites and URLs
- General geographic location
- Website activity and interaction data
2. Third-Party Tools and Services
We use certain third-party tools and services to operate our website, measure marketing performance, and improve the user experience.
- Google Analytics 4 & Google Tag Manager: We use Google Analytics 4 and Google Tag Manager to understand how visitors use our website. These services may collect information regarding website activity, page views, device information, and general location data. Google processes this information in accordance with its own privacy policies.
- Google Ads & Remarketing: We use Google Ads and Google Remarketing services to advertise our services online. These tools may use cookies and similar technologies to display relevant advertisements to users who have previously visited our website.
- WhatConverts: We use WhatConverts, a call tracking and lead attribution platform, to help determine how visitors find our business and to measure the effectiveness of our marketing campaigns. WhatConverts may collect information related to phone calls, form submissions, website activity, and lead sources.
- Trustindex: We use Trustindex to display customer reviews and testimonials on our website. Trustindex may collect technical information associated with your visit.
- Other Service Providers: We may use third-party providers for customer relationship management (CRM), scheduling, dispatching, invoicing, payment processing, communications, hosting, and website support. These providers may have access to information only as necessary to perform services on our behalf.
3. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Analyze website traffic and usage
- Improve website performance
- Measure marketing effectiveness
- Support Google Ads and remarketing campaigns
- Display customer reviews and third-party content
You may control cookies through your browser settings. If available, you may also manage your cookie preferences through our cookie consent banner.
4. Text Messages, Calls, and Communications
When you provide your phone number, you consent to receive service-related communications from Flow Masters Plumbing, including:
- Appointment confirmations and reminders
- Scheduling updates
- Service notifications
- Customer service communications
- Invoice and payment reminders
Message and data rates may apply. Consent to receive text messages is not a condition of purchasing services. You may opt out of marketing text messages at any time by following the instructions provided in the message or by contacting us directly.
5. How We Use Your Information
We may use your information to:
- Respond to inquiries and schedule appointments
- Provide requested services and process payments
- Communicate regarding service requests
- Improve our website and services
- Analyze website and marketing performance
- Maintain business records
- Comply with legal obligations and protect our rights and interests
6. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers and vendors who assist us in operating our business
- Analytics, advertising, and marketing platforms described in this policy
- Legal authorities when required by law
- Professional advisors, insurers, or legal representatives when necessary
- Successors in the event of a merger, acquisition, sale, or transfer of business assets
We do not share personal information with unrelated third parties for their independent marketing purposes.
7. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to Know: You may request information regarding the personal information we collect, use, disclose, or share.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain legal exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out of Certain Sharing Activities: Although we do not sell personal information, certain advertising and analytics technologies may be considered “sharing” under California law. You may opt out through our cookie preference tools where available.
- Right to Non-Discrimination: We will not discriminate against you for exercising any privacy rights available under applicable law.
To exercise your privacy rights, contact us at:
Email: office@flowmastersplumbing.com
Phone: 415-751-1933
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
10. Children’s Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Contact Us:
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Flow Masters Plumbing, Inc.
6169 Mission Street Daly City, CA 94014
Website: flowmastersplumbing.com
Phone: 415-751-1933
Email: office@flowmastersplumbing.com